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How do I block a fleetcard?
From the Esso Fleetcard Online Portal, go to Fleet Members, select the specific member for which the card should be instantly terminated, and change the status to Not Effective.
How do I pay with my fleetcard at an overnight payment terminal?
Insert your card in the payment terminal, enter your PIN number.
The payment terminal will preauthorize your maximum transaction limit following which you may select the pump no. from which to fuel your vehicle.
In order to complete the transaction, the system may also require you to enter your current odometer reading, as well as your vehicle identification code.
To print your station ticket, select option 2 and the pump number.
How do I pay with my fleetcard at the Esso station?
Present your card that will be swiped on the POS, following which, you will be requested to enter your PIN number.
In order to complete the transaction the system may also require you to enter your current odometer reading, as well as your vehicle identification code.
How do I define card allowance limits?
Go to Fleet Members in the Esso Fleetcard Online Portal, select the member and input the required product limits.
What do I do if my card is lost or stolen?
Report this to your fleet manager who can instantly terminate the card from the Esso Fleetcard Online Portal to prevent fraudulent use.
A new replacement card can be ordered from the portal at the same time.
How do I get a new PIN number in case I forget the PIN?
Contact Customer Support at HTC Energy on 22 444477.
Your PIN will be reset and an SMS text message will be sent to your mobile.